Policies

 

Returns/Refunds/Exchanges & FAQ

• We maintain a no return/refund/exchange policy

• However, if an item arrives damaged, we ask to be notified in writing within 3 days of delivery. Pictures clearly showing the damage must be included. We will review and, if approved, send you a return label. Therefore, you must hold on to the product until this process has been completed and you have received a response.

• If you forget to enter your discount code, we can not offer a refund

• Make sure ALL information is correct before you place your order, including your shipping address

• Once an order is placed, it CANNOT be cancelled

• We are NOT RESPONSIBLE for lost or stolen packages.  Once the item are marked as 'Delivered', you will need to contact your post office if you did not receive it.

• Sometimes mail can be delayed; this is NOT our fault!

• At this time, we only ship to customers in the United States and Canada.  

• Shipping times can vary and can take anywhere from 2-4 weeks, depending on availability.

Thank you for supporting our small business!